Return Policy

At Purerb, we are committed to providing the best skincare solutions on the market so that you can experience healthier, more beautiful-looking skin. If for any reason you are not fully satisfied, you may return the items within 30 days of purchase for a full refund (less shipping fees).

To start a return, you can contact us at Please return your PurErb product(s) within 30 days of purchase with the original packaging and invoice for a full refund.  Items sent back to us without first requesting a return will not be accepted.

Returns after 90 days will be issued company credit. We reserve the right to not accept a return and charge a 25% restocking fee for non-defective products. Original shipping and handling charges are non-refundable.
To return your product purchased from

1. Please email us at Please be sure to include the order number and the reason for return.

2. You will receive an email with a shipping label to be used for the return.

3. Upon receipt of the returned merchandise, please allow up to 10 business days for the return to be processed. A credit should appear on your bank statement within 2 full billing cycles.

4. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item.

*Please note that merchandise not purchased directly from is not eligible for a refund and should be returned to the original place of purchase.

If you have any questions about our return policy, please contact us at and we will be happy to assist you.