At Purerb, we are committed to providing the best skincare solutions on the market so that you can experience healthier, more beautiful-looking skin. If for any reason you are not fully satisfied, you may return the items within 30 days of purchase for a full refund (less shipping fees).
To start a return, you can contact us at firstname.lastname@example.org. Please return your PurErb product(s) within 30 days of purchase with the original packaging and invoice for a full refund. Items sent back to us without first requesting a return will not be accepted.
Returns after 90 days will be issued company credit. We reserve the right to not accept a return and charge a 25% restocking fee for non-defective products. Original shipping and handling charges are non-refundable.
To return your product purchased from purerbbeauty.com:
1. Please email us at email@example.com. Please be sure to include the order number and the reason for return.
2. You will receive an email with a shipping label to be used for the return.
3. Upon receipt of the returned merchandise, please allow up to 10 business days for the return to be processed. A credit should appear on your bank statement within 2 full billing cycles.
4. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item.
*Please note that merchandise not purchased directly from firstname.lastname@example.org is not eligible for a refund and should be returned to the original place of purchase.
If you have any questions about our return policy, please contact us at email@example.com and we will be happy to assist you.